Effective Date: 02/20/2026
Last Updated: 02/20/2026

This Privacy Policy explains how Alexandra Gate Business Centre Cardiff Ltd (“we”, “us”, “our”, “Company”) collects, uses, discloses, and protects your personal data when you visit www.alexandragate.co.uk (“Website”), contact us, or use our business centre services.

We are committed to protecting your privacy and handling your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

1. Who We Are

Company Name: Alexandra Gate Business Centre Cardiff Ltd
Company Registration Number: 16834696
VAT Number: 506845187
Registered Office: Ashley Moor Hall, Orleton, Ludlow, Shropshire, SY8 4JJ, United Kingdom
Business Address: 2 Ffordd Pengam, Cardiff, CF24 2SA, Wales, UK
Email: info@alexandragate.co.uk
Telephone: +44 2920 894700

For the purposes of data protection law, we are the Data Controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Contact & Identity Data

  • Full name
  • Business name
  • Email address
  • Telephone number
  • Postal address

b) Booking & Contract Data

  • Office or meeting room booking details
  • Payment and invoicing information
  • Correspondence relating to contracts

c) Technical & Usage Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Cookies and tracking data

d) CCTV Data (if applicable on premises)

For security and safety purposes within our business centre.

3. How We Collect Your Data

We collect personal data when you:

  • Submit an enquiry via our Website
  • Book or enquire about office space or meeting rooms
  • Contact us by email or phone
  • Visit our premises
  • Use our Website (via cookies and analytics)

4. Lawful Basis for Processing

Under Article 6 UK GDPR, we process personal data on the following lawful bases:

  • Contractual Necessity – to fulfil bookings or service agreements
  • Legitimate Interests – to manage enquiries, improve services, ensure security
  • Legal Obligation – to comply with tax, accounting, and regulatory requirements
  • Consent – for marketing communications (where required)

You may withdraw consent at any time.

5. How We Use Your Personal Data

We use your data to:

  • Respond to enquiries
  • Process bookings and manage service agreements
  • Issue invoices and process payments
  • Manage client relationships
  • Improve our Website and services
  • Comply with legal obligations
  • Maintain security of our premises

We do not sell your personal data to third parties.

6. Sharing Your Data

We may share your data with:

  • Professional advisers (accountants, solicitors)
  • Payment processors
  • IT and website hosting providers
  • Regulatory authorities where legally required

All third-party processors are required to comply with UK data protection laws and process data only on our instructions.

7. International Transfers

We do not routinely transfer personal data outside the UK.
If we use service providers located outside the UK, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses).

8. Data Retention

We retain personal data only as long as necessary:

  • Booking and contract data: up to 6 years (for accounting/legal purposes)
  • Enquiry data: typically up to 12 months
  • CCTV data: usually retained for a limited period unless required for investigation

Retention periods may vary depending on legal or regulatory requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and encrypted systems
  • Access controls
  • Password protection
  • Staff confidentiality obligations

However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent (where applicable)

To exercise your rights, contact us at: info@alexandragate.co.uk

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

12. Cookies

Our Website uses cookies to improve user experience and analyse Website traffic.

You can manage cookie preferences through your browser settings.
Further details are available in our Cookie Policy [if applicable].

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we process personal data, please contact:

Alexandra Gate Business Centre Cardiff Ltd
2 Ffordd Pengam
Cardiff, CF24 2SA
United Kingdom
📧 info@alexandragate.co.uk
📞 +44 2920 894700